Nurses

Volo Active Resources; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare provider is seeking a Patient Care Specialist in Penang to manage and support patients on peritoneal dialysis systems at home. Responsibilities include recruiting patients, conducting home visits, and coordinating with healthcare teams. Candidates must possess a nursing degree and strong communication skills. This full-time role requires travel for patient assessments. You will play a vital role in improving patient outcomes and ensuring quality patient care.

Qualifications

• Bachelor’s degree in nursing or medical assistant is required.
• Experience in renal care or dialysis center will be added advantage.
• Must have driver's licenses for frequent travel.

Responsibilities

• Managing patients on peritoneal dialysis systems at home.
• Recruiting new patients from hospitals or outside hospitals.
• Conduct home visits for assessment and training.
• Deliver emergency supplies to patients.
• Manage relationships with hospital nurses.

Skills

Excellent communication skills

Good people skills

Proficiency in patient care

Ability to work independently

Experience in renal care

Education

Bachelor’s degree in nursing or medical assistant

Job description

Our client is Malaysian company specializing in dialysis treatment solutions. Established in 2011, it is part of an international group of dialysis service providers. The company focused on improving patient’s quality of life by offering innovative options like the Automated Peritoneal Dialysis system – Intellis, which enables home-based night treatments.

Role Description

This is a full-time role for Patient Care Specialist located in Penang. Daily tasks include manage & support patients at home on peritoneal dialysis system and assist hospital nurses & doctors to faciliate patients for home peritoneal dialysis transition. This role requires a compassionate approach and a strong commitment to patient well-being.

JOB DESCRIPTION

Essential/Primary Responsibilities

• Managing patients on peritoneal dialysis systems at home.
• Recruiting new patients from hospitals or outside hospitals.
• Lead funding applications for patients.
• Continuously check up on the well-being of patients and their outcomes.
• Conduct home visits for assessment and training.
• Deliver emergency supplies to patients.
• Check and report inventory in patients’ homes and in hospitals.
• Assist in promotional activities and marketing material distribution.
• Make reports on visits and training via electronic media.
• Manage relationships with hospital nurses to assist in training teaching and education.
• Train nurses of the company and when instructed, personnel of hospitals and other centers of CKD care.
• Any other job or task delegated to you by your superior and management.

Performance Markers

• Continuous decline in patient adverse events to less than 50% of national average.
• Patient and healthcare providers are satisfied and loyalty.
• Nursing response to patients, quality, and timing
• Quality of nurses’ and technicians’ soft skills and patient relationships.
• Patient recruitment together with the program department.

Working Hours

Depending on the operation requirement of the company, your working days will be Monday – Friday.

It may be necessary for you to travel to complete your duties after these hours or during the rest day(s).

The rest day may be changed.

Qualifications & Skills

• Bachelor’s degree in nursing or medical assistant is required
• Experience in renal care or dialysis center will be added advantage
• Excellent communications skills and good people skills.
• Proficiency in patient care and direct patient care
• Ability to work independently and as part of a healthcare team.
• Must have driver's licenses as the role required for frequent travelling to different locations