Network Engineer (Mandarin speaker)

Oxydata Software; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A trusted IT company is seeking an experienced Network Engineer in Kuala Lumpur to support and maintain network infrastructure, particularly focusing on Cisco switches and Palo Alto firewalls. Responsibilities include network troubleshooting, performance monitoring, and onsite support in Penang. Candidates should have at least 4 years of experience in a similar role and must be proactive, independent, and possess good communication skills in both English and Mandarin. This role offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Minimum 4 years of experience in a network-focused role.
• Hands-on experience with Cisco and Palo Alto devices.
• Ability to work onsite in Penang during customer hours.

Responsibilities

• Troubleshoot and maintain Cisco switches.
• Manage Palo Alto firewalls.
• Monitor network performance for stability.

Skills

Cisco switch troubleshooting

Palo Alto firewall maintenance

Good communication in English

Good communication in Chinese (Mandarin)

Independent and proactive

Job description

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Network Engineer to support and maintain the customers network infrastructure in Penang, with a strong focus on Cisco switches, Palo Alto firewalls, and coordination with the Taiwan HQ team.

Responsibilities

• Troubleshoot, maintain, and support Cisco switches.
• Manage and maintain Palo Alto firewalls.
• Perform configuration, tuning, and upgrades on network devices.
• Monitor network performance to ensure stability and high availability.
• Coordinate with Taiwan HQ for configuration adjustments, changes, and escalations.
• Document network configurations, changes, and incident resolutions.
• Provide onsite support in line with the customers working hours.

Requirements

• Minimum 4 years of experience as a Network Engineer or in a similar network-focused role.
• Hands-on experience with Cisco switch troubleshooting and maintenance.
• Hands-on experience with Palo Alto firewall troubleshooting and maintenance.
• Able to take over responsibilities immediately with minimal training.
• Good communication skills in English and Chinese (Mandarin) for coordination with Taiwan HQ.
• Willing and able to work onsite in Penang, following customer working hours.
• Independent, proactive, and able to handle issues with minimal supervision.
• Nice to have: Experience in an enterprise networking or managed services environment.
• Nice to have: Knowledge of routing protocols (e.g. OSPF, BGP).
• Nice to have: Familiarity with VPNs, VLANs, and network security best practices.
• Nice to have: Exposure to network monitoring tools and ticketing systems.
• Nice to have: Relevant certifications such as CCNA/CCNP or Palo Alto Networks certifications.

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