Network Engineer (KL)

Teleperformance USA; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking an IT Specialist responsible for implementing security policies and managing user accounts. This role involves desktop administration, VOIP phone management, and providing technical guidance to end-users. Ideal candidates should have a degree in Computer Science and experience in a similar role, with strong knowledge of Windows environments and telecom systems.

Qualifications

• 1-2 years experience in PC/Desktop support.
• Extensive knowledge of Windows operating systems.
• Ability to present technical ideas effectively.

Responsibilities

• Implement compliance and security policies.
• Assist in daily management of IT operations.
• Provide technical support to end users.

Skills

User account management

Windows Desktop administration

VOIP phone administration

Technical guidance

Basic LAN understanding

Education

Degree in Computer Science or related IT courses

Equivalent IT training certification

Tools

Windows 7

Windows Server 2007

AVAYA VOIP

MS Office products

Job description

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Responsibilities:

• Implement Teleperformance Global Essential Compliance and Security Policy.
• Perform user account management.
• Perform Windows Desktop administration (modifying login scripts, rolling out Desktop changes through Group Policy, applying desktop patches, etc).
• Perform VOIP phone unit administration, installation, deployment.
• Provide technical guidance to End Users after escalation from Service Desk.
• Assist the Site IT Manager in the day to day management of IT operations.
  
  

• Degree in Computer Science, Computer Engineering, Electronics and Communications Engineering and other related IT courses.
• Equivalent complete IT training certification.
• 1-2 years experience as PC Specialist, Desktop Specialist, Technical Support or Telecom.
• Analyst in an Enterprise setting preferred
• Must have an extensive knowledge of Windows 7 and latest desktop operating system.
• Must have a working knowledge of Windows Server 2007 and latest server operating system including Active Directory.
• Must have a working knowledge of AVAYA VOIP phone units.
• Must have strong knowledge of MS Office products.
• Must have understanding of basic LAN, telephony and desktop applications.
• Ability to respond to various inquiries.
• Ability to effectively present ideas and concepts to all levels of audiences.