Network Engineer

Oxydata Software; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A networking solutions company is seeking a professional to support and maintain Cisco switches and Palo Alto firewalls. Candidates must have hands-on experience in troubleshooting and maintenance of these devices and good communication skills in English and Chinese. The role requires onsite support in Penang, following customer working hours, with a proactive approach to problem-solving. Relevant certifications like CCNA/CCNP are also a plus.

Qualifications

• Hands-on experience in Cisco switch troubleshooting and maintenance.
• Hands-on experience in Palo Alto firewall troubleshooting and maintenance.
• Willing and able to work onsite in Penang, following customer working hours.

Responsibilities

• Troubleshoot, maintain, and support Cisco switches.
• Manage and maintain Palo Alto firewalls.
• Monitor network performance and ensure stability and availability.

Skills

Cisco switch troubleshooting and maintenance

Palo Alto firewall troubleshooting and maintenance

Communication skills in English and Chinese

Proactive and independent issue handling

Tools

Network monitoring tools

Ticketing systems

Job description

Responsibilities

• Troubleshoot, maintain, and support Cisco switches
• Manage and maintain Palo Alto firewalls
• Perform configuration, tuning, and upgrades on network devices
• Monitor network performance and ensure stability and availability
• Coordinate with Taiwan HQ for configuration adjustments and escalations
• Document network configurations, changes, and incident resolutions
• Provide onsite support in line with the customer’s working hours

Must-Have Requirements

• Hands‑on experience in Cisco switch troubleshooting and maintenance
• Hands‑on experience in Palo Alto firewall troubleshooting and maintenance
• Able to take over responsibilities immediately with minimal training
• Good communication skills in English and Chinese
• Willing and able to work onsite in Penang, following customer working hours
• Independent, proactive, and able to handle issues with minimal supervision

Nice‑to‑Have

• Experience in enterprise networking or managed services environment
• Knowledge of routing protocols (e.g. OSPF, BGP)
• Familiarity with VPNs, VLANs, and network security best practices
• Exposure to network monitoring tools and ticketing systems
• Relevant certifications such as CCNA/CCNP or Palo Alto Networks