Network Engineer

CDNetworks; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global content delivery network is seeking a motivated NOC Engineer in Kuala Lumpur. The role involves monitoring and maintaining CDN services, providing IT support, and managing network issues. Applicants should have a Bachelor's degree in IT, and familiarity with Linux, CCNA, and TCP/IP is preferred. This position offers a hybrid work model, competitive allowances, and opportunities for professional growth.

Benefits

Fixed mobile allowance

Shift allowance

On-Call allowance

Call out allowance

Overtime claims

On The Spot Award

Long Service Award

Leave encashment option

Birthday gift vouchers

Medical insurance

Wellness reimbursement

Office conveniently located near public transport

Qualifications

• Malaysians only.
• 0-3 years of experience required.
• Ability to work 12-hour rotating shifts including weekends and public holidays.
• Open to fresh graduates; internship experience in NOC/IT support is a plus.
• Proficiency in English; Mandarin is a plus.

Responsibilities

• Monitor and maintain CDN and cloud services for compliance with SLAs.
• Investigate alerts and restore normal operations.
• Document network issues.
• Provide first-level IT support.
• Supervise access to systems ensuring compliance.

Skills

Linux

RHCSA

HTML

CCNA

DNS

TCP/IP

Analytical skills

Problem-solving

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Overview

We are hiring a motivated and experienced NOC Engineer in Malaysia to monitor and support our global 24/7 CDN, part of a large-scale SaaS cloud solution with over 300 locations. This role offers opportunities for learning, growth, and advancement within the organization.

Job Responsibilities

• Monitor and maintain the performance of CDN and cloud services to ensure compliance with Service Level Agreements (SLAs).
• Investigate critical alerts and restore normal operations.
• Document and track network issues, contributing to a knowledge-based system.
• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
• Assess the potential impact of maintenance activities on nodes.
• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
• Participate in projects.
• Provide support via email, web portals, and occasionally over the phone.
• Collaborate with escalation teams to resolve service issues efficiently.
• Adhere to company processes and undertake additional duties as needed.

Job Requirements

• Malaysians only.
• Experienced level: 0-3 years.
• Ability to work 12-hour rotating shifts including weekends & public holidays.
• Bachelor’s degree in Computer Science/Information Technology, or equivalent.
• Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
• Open to fresh graduates; internship experience in NOC/IT support or enterprise technical support roles is a plus.
• Experience in customer-facing roles within Cloud, Broadcast/Digital Media, or Internet services—especially with technical troubleshooting—is a strong advantage.
• Proficiency in English (written and spoken); Mandarin is a plus.
• Strong analytical and problem-solving abilities.

Additional Information

• Hybrid mode
• Fixed mobile allowance
• Shift allowance
• On-Call allowance
• Call out allowance
• Overtime claims
• On The Spot Award
• Long Service Award
• Leave encashment option
• Birthday gift vouchers
• Medical insurance
• Wellness reimbursement
• Office conveniently located within walking distance to public transport

About Us

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!