Network Engineer

Aeruma Group Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks a Network Support Engineer to manage and maintain network infrastructure. The role includes troubleshooting network issues, supporting customer service agreements, and performing scheduled maintenance. Candidates should possess a degree in IT or Engineering and be proficient in Bahasa Malaysia, English, and Mandarin. This position offers various employee benefits, including medical insurance and training opportunities.

Benefits

EPF / SOSCO / PCB

Staff Insurance & Medical Card

Dental Subsidy

Employee Birthday Leave

Annual Leave & Medical Leave

Company Engagement Event

Training Provided

Qualifications

• Degree or equivalent in relevant fields.
• Minimum 1 year relevant working experience, fresh graduates encouraged.
• Proficient in Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Manage installation and configuration of network devices.
• Provide troubleshooting for network incidents.
• Oversee ticketing system and escalation of issues.
• Perform preventative maintenance and generate reports.

Skills

Analytical skills

Problem-solving skills

Communication skills

Proficient in Mandarin

Education

Degree in Computer Science/Information Technology, Engineering

Job description

Designs, implements, manages, and supports the organization's network infrastructure to ensure secure, reliable, and efficient connectivity.

Key Responsibilities

• Manage to install, configuration, maintain and support customer on network router, switches, firewall, wireless, voice and other network appliances related.
• Provide level-1/2 of troubleshooting of all network related incidents.
• Troubleshoot and resolve problems whenever possible.
• Manage Ticketing system.
• Responsible for first level or second level escalation of any deployment issues and problem.
• Identify and analyze hardware, software and network-related problems.
• Perform scheduled preventative maintenance & generate report upon the completion of the task.
• Update and maintain IT documentation, report status and escalated issues to management.
• Provide support to maintain and meet all customer service level agreements (SLA).

Requirements

• Degree/Professional Certificate/Master Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• Minimum 1 year of relevant working experience. Fresh graduates are also encouraged to apply.
• Language: Bahasa Malaysia, English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
• Strong analytical, problem‑solving, and communication skills.

Benefits

• EPF / SOSCO / PCB
• Staff Insurance & Medical Card
• Dental Subsidy
• Employee Birthday Leave
• Annual Leave & Medical Leave
• Company Engagement Event
• 5 Working Days
• Training Provided (On the Job/External)