NetSuite ERP Support Specialist

Blackoak Consulting Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm located in Malaysia is seeking a skilled individual to provide technical and functional support for ERP systems, assist customers through various communication channels, and diagnose issues. Candidates should hold a Bachelor’s degree in information technology or a related field, possess problem-solving skills, and have strong communication abilities. Experience in customer support is preferred. The position offers opportunities to enhance system functionalities and provide training to end-users.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• Proficient in database management and system integration.
• Strong communication skills, both verbal and written.
• Problem-solving skills and critical thinking in high-pressure situations.
• Experience in customer support or a related field is preferred.

Responsibilities

• Provide technical and functional support for ERP systems.
• Respond to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot issues for customers.
• Collaborate with teams to resolve complex issues.
• Create and maintain documentation such as FAQs and troubleshooting guides.
• Provide training to end-users on system functions.

Skills

Communication skills

Problem-solving

Database management

System integration

Familiarity with support software

Remote troubleshooting

Education

Bachelor’s degree in information technology or related field

Tools

NetSuite

Ticketing system

Job description

A consulting firm located in Malaysia is seeking a skilled individual to provide technical and functional support for ERP systems, assist customers through various communication channels, and diagnose issues. Candidates should hold a Bachelor’s degree in information technology or a related field, possess problem-solving skills, and have strong communication abilities. Experience in customer support is preferred. The position offers opportunities to enhance system functionalities and provide training to end-users.