Native Japanese Food Delivery Customer Support

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global provider of outsourcing solutions in Malaysia is seeking a Native Japanese Food Delivery Customer Support representative. The role involves handling inquiries and providing resolutions related to food delivery services while working in a team environment. Candidates should possess strong interpersonal and problem-solving skills. The position offers various benefits including annual leave, medical insurance, and career growth opportunities.

Benefits

Free company accommodation for 2 weeks

One-way flight ticket to Malaysia

Shuttle van pick-up from nearest LRT station

Medical & life insurance

Annual leave and sick leave

Qualifications

• Good in both time management and people development skills.
• MS Office operating and typing skills.
• Interpersonal skills necessary for customer interactions.

Responsibilities

• Handle inbound calls, email, and chat for customer inquiries.
• Resolve customer requests regarding food delivery issues.
• Exceed customer expectations in service and information.

Skills

Time management

Interpersonal skills

Problem solving

MS Office skills

Job description

Native Japanese Food Delivery Customer Support

About the job

Who are we? A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Summary of Responsibilities

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first‑time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.).
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Able to work on weekends and rotational shift
• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance

Additional Benefits

• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction
• Career growth - Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager

Working Hours

5 days, rotational shift(8 hours + 1.5 hour break)

Consultant in Charge

Angel Chok ([e-mail]) | [phone]