Multiskilled Technical Support & RCA Lead

Becton Dickinson; Kuala Lumpur; On-site; MYR 72,000 - 90,000; Full time

Job summary

A global medical device company is looking for a Technical Support Centre Specialist in Kuala Lumpur. This role involves resolving complex customer issues, primarily through troubleshooting and effective communication. Candidates should hold a Bachelor's degree in Computer Science or equivalent and have at least 3 years of experience with Microsoft SQL. The position offers an opportunity to shape service processes at a well-respected organization while aiding in both customer and technical support areas.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 3+ years of Microsoft SQL experience.
• Ability to convey technical solutions to non-technical users.

Responsibilities

• Assist in resolving complex and high-risk customer issues.
• Document case notes and maintain data integrity in CRM.
• Lead Root Cause Investigation and collaborate with teams.

Skills

Microsoft SQL

Communication with non-technical audiences

Windows Server Administration

Networking knowledge

Active Directory Administration

Education

Bachelor’s degree in Computer Science or related field

Tools

IIS Administration

VMware

CompTIA A+ or N+

Job description

A global medical device company is looking for a Technical Support Centre Specialist in Kuala Lumpur. This role involves resolving complex customer issues, primarily through troubleshooting and effective communication. Candidates should hold a Bachelor's degree in Computer Science or equivalent and have at least 3 years of experience with Microsoft SQL. The position offers an opportunity to shape service processes at a well-respected organization while aiding in both customer and technical support areas.