Multilingual Customer Support Specialist

Tesla; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company located in Cyberjaya, Malaysia seeks a Multilingual Customer Support Specialist responsible for providing top-notch support to customers in various languages. This role involves technical support, educating vehicle owners, and collaborating with internal teams to enhance the ownership experience. Candidates should have at least two years of experience in technical support and a knack for customer service. Flexibility for 24/7 shifts is essential. Join our dynamic team and help us succeed in a rapidly growing market.

Qualifications

• Minimum 2 years of technical support/call center experience in the automotive industry is preferable.
• Flexible, proactive, attention to detail, eager to contribute with strong common sense.
• Organized, with a sense of priority, and able to adapt to work in a high-pressure and fast-paced environment.

Responsibilities

• Deliver the highest level of customer support by answering inbound calls and emails on technical support.
• Educate our owners for optimal confidence in vehicle operation.
• Provide workable technical solutions and exceed customer expectations.

Skills

Multilingual communication

Technical support

Customer service

Cultural sensitivity

Tools

Customer Management Systems

MS Office Suite

Job description

The primary goal of the Multilingual Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in నేపథ్యంలో accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service in multiple languages. Located in Cyberjaya, Malaysia, this position requires collaboration with Tesla Sales, Vehicle Service, and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our dynamic Asian market.

Responsibilities

• Deliver the highest level of customer support by answering inbound calls and emails on technical support and roadside assistance‑related inquiries in a 7x24x365 environment, adapting responses to the customer’s preferred language.
• Educate our owners so they have optimal confidence in the operation of their vehicle, providing clear explanations in multiple languages to enhance accessibility.
• Provide workable technical solutions in a professional manner, exceed customer expectations, and ensure every aspect of ownership is a true pleasure, while respecting cultural nuances in Malaysia’s diverse market.
• Communicate or escalated owners’ concerns to relevant parties for further follow‑up whenever necessary, leveraging multilingual skills to bridge communication gaps.
• Accurately record issues and data into CRM/Vehicle Support Systems.

Requirements

• Minimum 2 years of technical support/call center experience in the automotive industry is preferable.
• Flexible, proactive, attention to detail, eager to contribute with strong common sense.
• Organized, with a sense of priority, and able to adapt to work in a high‑pressure and fast‑paced environment.
• Willing to accept 7x24x365 shifts to accommodate customer needs across time zones and languages.
• Ability to establish and maintain positive, respectful, and cooperativepring working relationships in a multicultural setting.
• Willingness to learn new and innovative automotive technologies.
• Understanding of basic automotive techniques would be an added advantage.
• Familiarity with Customer Management Systems (e.g., Outlook) and MS Office Suite.