Multilingual Customer Service Specialist

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO provider in Malaysia is seeking customer service agents to handle inquiries across various channels, including Livechat and email. Candidates must have a minimum SPM qualification and proficiency in both English and Bahasa Malaysia. Experience in customer service or BPO is required, alongside a willingness to work rotational shifts. You will be responsible for addressing customer concerns and maintaining professionalism in a fast-paced environment, focusing on customer satisfaction while aligning with business goals.

Qualifications

• Must have SPM qualification.
• Strong proficiency in English and Bahasa Malaysia.
• At least 6 months experience in Customer Service/BPO.
• Willingness to work rotational shifts.

Responsibilities

• Handle customers through multiple channels like Livechat, Email, Inbound & Outbound calls.
• Address customer queries and take ownership of concerns.
• Balance customer requirements with business objectives.
• Articulate product information while managing high inquiry volumes.
• Maintain integrity and confidentiality of customer information.
• Uphold a positive and professional attitude towards customers.

Skills

Customer service skills

Sales and marketing techniques

Proficiency in English

Proficiency in Bahasa Malaysia

Education

SPM qualification

Job description

A leading BPO provider in Malaysia is seeking customer service agents to handle inquiries across various channels, including Livechat and email. Candidates must have a minimum SPM qualification and proficiency in both English and Bahasa Malaysia. Experience in customer service or BPO is required, alongside a willingness to work rotational shifts. You will be responsible for addressing customer concerns and maintaining professionalism in a fast-paced environment, focusing on customer satisfaction while aligning with business goals.