Multilingual Billing & Customer Experience Specialist

IMC Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Kuala Lumpur is seeking a skilled Customer Service and Billing Specialist. The ideal candidate will possess a Bachelor's degree and a minimum of 3 years of experience in customer service and billing roles. Responsibilities include managing customer inquiries, overseeing billing processes, maintaining accurate records, and collaborating with various departments to ensure customer satisfaction. The position offers benefits such as annual leave, health insurance, and more.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 3 years of experience in customer service and billing roles.
• Ability to communicate effectively with a diverse customer base.
• Experience managing the full billing cycle.

Responsibilities

• Manage and resolve customer inquiries and complaints ensuring satisfactory resolutions.
• Oversee the billing process including generating invoices and managing accounts receivable.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Communication skills in Mandarin

Time management

Adaptability

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

A healthcare service provider in Kuala Lumpur is seeking a skilled Customer Service and Billing Specialist. The ideal candidate will possess a Bachelor's degree and a minimum of 3 years of experience in customer service and billing roles. Responsibilities include managing customer inquiries, overseeing billing processes, maintaining accurate records, and collaborating with various departments to ensure customer satisfaction. The position offers benefits such as annual leave, health insurance, and more.