Multilingual Automotive Tech Support - 24/7 Customer Care

Tesla; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company located in Cyberjaya, Malaysia seeks a Multilingual Customer Support Specialist responsible for providing top-notch support to customers in various languages. This role involves technical support, educating vehicle owners, and collaborating with internal teams to enhance the ownership experience. Candidates should have at least two years of experience in technical support and a knack for customer service. Flexibility for 24/7 shifts is essential. Join our dynamic team and help us succeed in a rapidly growing market.

Qualifications

• Minimum 2 years of technical support/call center experience in the automotive industry is preferable.
• Flexible, proactive, attention to detail, eager to contribute with strong common sense.
• Organized, with a sense of priority, and able to adapt to work in a high-pressure and fast-paced environment.

Responsibilities

• Deliver the highest level of customer support by answering inbound calls and emails on technical support.
• Educate our owners for optimal confidence in vehicle operation.
• Provide workable technical solutions and exceed customer expectations.

Skills

Multilingual communication

Technical support

Customer service

Cultural sensitivity

Tools

Customer Management Systems

MS Office Suite

Job description

A leading automotive company located in Cyberjaya, Malaysia seeks a Multilingual Customer Support Specialist responsible for providing top-notch support to customers in various languages. This role involves technical support, educating vehicle owners, and collaborating with internal teams to enhance the ownership experience. Candidates should have at least two years of experience in technical support and a knack for customer service. Flexibility for 24/7 shifts is essential. Join our dynamic team and help us succeed in a rapidly growing market.