Multilingual Airline Customer Care Specialist

FastJobs; Petaling Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative for the airline industry in Petaling Jaya. Candidates must be proficient in Mandarin, Cantonese, and English, with a commitment to delivering exceptional customer service. Responsibilities include handling customer inquiries via calls and emails, maintaining records, and providing solutions to client needs. The role requires previous experience in customer service or a call center, strong problem-solving skills, and the ability to adapt to a 24/7 shift rotation. Competitive salary and benefits offered.

Benefits

Competitive salary

Comprehensive medical & dental coverage

Generous annual and sick leave

Career advancement and skills training

Supportive team culture

Modern office facilities

EPF, SOCSO

Corporate discounts

Qualifications

• Must be proficient in Mandarin, Cantonese, and English.
• Previous customer service or call center experience preferred.
• Strong problem-solving and critical thinking abilities.
• Commitment to exceptional customer service.
• Ability to work effectively in a fast-paced environment with changing priorities.

Responsibilities

• Handle inbound and outbound calls and emails.
• Respond to customer inquiries and complaints in a professional manner.
• Identify customer needs and escalate complex issues as necessary.
• Maintain records of customer interactions and follow up.
• Participate in continuous improvement by providing feedback.
• Engage in team meetings and training sessions.

Skills

Proficient in Mandarin

Proficient in Cantonese

Proficient in English

Strong problem-solving abilities

Critical thinking abilities

Education

Minimum qualification: SPM, UEC, O-Level or higher

Job description

A leading recruitment agency is looking for a Customer Service Representative for the airline industry in Petaling Jaya. Candidates must be proficient in Mandarin, Cantonese, and English, with a commitment to delivering exceptional customer service. Responsibilities include handling customer inquiries via calls and emails, maintaining records, and providing solutions to client needs. The role requires previous experience in customer service or a call center, strong problem-solving skills, and the ability to adapt to a 24/7 shift rotation. Competitive salary and benefits offered.