Multichannel Customer Support Specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A consulting firm in Kuala Selangor is seeking a Customer Support Specialist to deliver real-time support across various channels. This role requires at least 2 years of experience in the service industry, with a focus on customer engagement. Candidates must have excellent English communication skills and be proficient with various digital tools. Responsibilities include end-to-end issue resolution and timely escalation of customer concerns. A background in banking or financial services is a plus.

Qualifications

• At least 2 years working experience in a service industry.
• Experience in Customer Service/Contact Centre is advantageous.
• Ability to communicate and engage with customers effectively.

Responsibilities

• Provide real-time human-assisted customer support.
• Own customer issue resolution end-to-end.
• Conduct timely escalations and root cause analyses.

Skills

Excellent spoken and written English

Customer-centric approach

Attention to detail

Typing speed of at least 60 words per minute

Proficiency with technology

Tools

Microsoft CRM

Zendesk

Livechat

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A consulting firm in Kuala Selangor is seeking a Customer Support Specialist to deliver real-time support across various channels. This role requires at least 2 years of experience in the service industry, with a focus on customer engagement. Candidates must have excellent English communication skills and be proficient with various digital tools. Responsibilities include end-to-end issue resolution and timely escalation of customer concerns. A background in banking or financial services is a plus.