Mortgage Senior Specialist, Puchong

HSBC Bank Malaysia Berhad; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank is seeking a Mortgage Senior Specialist in Puchong, Malaysia. The role involves growing the mortgage business, cross-selling retail banking products, and providing excellent customer service. Candidates should have a minimum of SPM and 2-3 years of mortgage experience. Strong skills in customer relationship management and financial analysis are required. The position offers various perks and is prioritized for local candidates with immediate work rights.

Benefits

Dental allowance

Optical allowance

Competitive paternity and maternity leaves

Medical insurance coverage

Qualifications

• Minimum requirement of SPM.
• 2-3 years of experience in mortgage products.
• Understanding of mass affluent customer needs.

Responsibilities

• Grow the Mortgage business and cross-sell retail banking products.
• Ensure all customer information is maintained accurately.
• Provide excellent customer engagement and service.

Skills

Customer relationship management

Financial analysis

Sales performance

Education

SPM or equivalent

Job description

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (WPB) team in the role of Mortgage Senior Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to PremierRelationship Banker or Managers.

Consistently meet individual performance expectation and strive to achieve highest sales performance.

To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.

To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.

The job holder will work closely with the branch Primary Banker, PremierRelationship Banker and Managers to ensure continuous inward referrals for mortgage needs.

To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.

To ensure all customers information are acquired, updated, stored and maintained accurately.

To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.

To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.

Qualifications - External

A minimum requirement of SPM is needed for this role.

At least 2-3 years of experience in mortgage products in banks or financial institution is required.

Proven ability in customer relationship management.

Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.

A broad knowledge of financial planning and defining customer needs.

An understanding of the needs of the mass affluent customer segment in general.

A full understanding of referral processes.

An understanding of the Mortgage, Advance and Premier Propositions

Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits Wellbeing Amenities Miscellaneous, dental, optical allowance Competitive paternity and maternity leaves Industry competitive Medical Insurance coverage