Mortgage Collections Specialist - Early Remedial

AmBank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a Collector for Early Remedial Mortgage tasks. In this role, you will perform collection activities and handle customer inquiries regarding collections while adhering to quality and compliance standards. Candidates should have at least a Higher Secondary education and strong negotiation skills. This position offers a chance to contribute to team performance and enhance customer service excellence.

Qualifications

• Candidate must possess at least a Higher Secondary/STPM/A Level or equivalent.
• Bachelor's Degree in Banking and Finance or related fields preferred.
• Strong customer service and negotiation skills are essential.

Responsibilities

• Perform collection dunning to delinquent customers.
• Handle incoming calls related to collections matters.
• Ensure compliance with internal policies and regulations.

Skills

Negotiation skills

Customer service orientation

Problem-solving skills

Education

Higher Secondary/STPM/A Level or equivalent

Bachelor's Degree in Banking and Finance or related fields

Job description

A leading banking institution in Malaysia is seeking a Collector for Early Remedial Mortgage tasks. In this role, you will perform collection activities and handle customer inquiries regarding collections while adhering to quality and compliance standards. Candidates should have at least a Higher Secondary education and strong negotiation skills. This position offers a chance to contribute to team performance and enhance customer service excellence.