MIS Site Support

Asia OneHealthcare; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading healthcare provider in Malaysia seeks a MIS Site Support professional to deliver technical assistance across hospital systems and IT infrastructure. Responsibilities include providing application support, monitoring systems, and managing IT assets. Ideal candidates will possess a diploma or degree in IT, with 2-3 years of experience and strong knowledge in various technologies. A 24/7 rotational support schedule is required, along with travel to other facilities.

Qualifications

• Minimum 2–3 years' experience in IT support or a related field.
• Knowledgeable in hardware, LAN/WAN, and Microsoft Networking.
• Willingness to travel and support other hospitals.

Responsibilities

• Provide basic MIS and application support for hospital systems.
• Conduct daily system health checks and monitor infrastructure.
• Manage IT hardware and fixed assets efficiently.

Skills

PC/Laptop systems knowledge

Windows 10 & 11 proficiency

Team collaboration

Attention to detail

Initiative

Microsoft Excel proficiency

Microsoft PowerPoint proficiency

Education

Diploma or Degree in Computer Science or IT

Tools

MS SQL 2018/2019

Windows Server 2016/2019

Microsoft Office 365 Suite

SCCM

Active Directory

CrowdStrike Antivirus

Job description

CAH Global Business Center Sdn Bhd, Wisma Consplant 1

Job Description

The MIS Site Support role is responsible for providing technical and operational assistance across hospital systems, applications, and IT infrastructure. The role ensures smooth daily operations and acts as the first line of support within the facility.

Roles and Responsibilities

• Provide basic MIS and application support for platforms such as CARE21, MCare21, CALIMS, EMRD, PACS, Asset360, CALM (Care21 on Lite Mobile), PEP (Patient Portal), Oracle ERP, and other relevant software.
• Support IT peripherals and software (e.g., printers, Microsoft Office, scanners), database maintenance (under guidance from the DBA and software maintenance team), and basic infrastructure support (servers, networks – under Infra team guidance).
• Conduct daily system health checks and monitor servers, networks, storage, and backups.
• Maintain daily IT operations across hospital facilities and networks.
• Provide Level 1 support for PCs, hardware, software, and network-related issues, escalating where necessary to the Team Leader or Manager – MIS Support.
• Support and maintain the organisation’s internal IT infrastructure and end-user systems.
• Ensure all end-user requests are logged in the IT ticketing system and escalated promptly to Level 2 or 3 support.
• Follow up diligently on all IT tickets raised from the hospital and liaise with Group Support, Implementation, Infra, Software & Development, and DBA teams.
• Review ticket status and SLA compliance monthly and report to IT Managers and Department Heads.
• Manage hospital IT hardware (e.g., servers, switches, access points, UPS, laptops/desktops, peripherals), including preventive maintenance.
• Manage IT fixed assets effectively.
• Monitor antivirus status across all devices and ensure systems are regularly updated.
• Track software version upgrades and licensing.
• Assist in user training programmes, including key user training (KUT), end-user training (EUT), and sessions for medical professionals.
• Support the preparation of Software Requirement Specifications (SRS) for new system enhancements.
• Perform SIT (System Integration Testing), UAT (User Acceptance Testing), and coordinate patch rollouts for hospital systems.
• Comply with IT SOPs and complete routine checklists; conduct annual IT SOP audits in line with Columbia Asia standards.
• Assist in IT budget planning with HODs and Management Office.
• Contribute to month-end reporting for Finance and other departments as required.
• Participate in ad-hoc projects, tasks, and new initiatives by Columbia Asia.
• Support the Manager and Team Leader, MIS Support, with additional duties as assigned.

Qualifications and Education Requirement

• Diploma or Degree in Computer Science, Information Technology, or equivalent.
• Minimum 2–3 years’ experience in IT support or a related field.
• Knowledgeable in PC/Laptop systems (Windows 10 & 11), hardware, LAN/WAN, MS SQL 2018/2019, Windows Server 2016/2019, MS Office 365 Suite, OneDrive, Veritas Backup, SCCM, CrowdStrike Antivirus, Active Directory, TCP/IP, load balancers, firewalls, and Microsoft Networking.
• Willingness to travel and support other Columbia Asia hospitals.
• Able to work on rotating shifts and be on 24/7 standby (weekly rotation).
• Strong team player with a positive attitude, initiative, and attention to detail.
• Able to prioritise tasks and work with a sense of urgency.
• Proficient in Microsoft Excel and PowerPoint.