MFG Hardware Services Supervisor

National Instruments; Bayan Lepas; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Hardware Services Supervisor to lead a team responsible for the receiving, shipping, inventory, repair, and calibration of test equipment. The ideal candidate will have a Bachelor's degree in a relevant field and 4–8 years of experience in hardware service, including supervisory experience. This role involves ensuring compliance with quality standards and continuous improvement while maintaining high levels of customer satisfaction. Strong technical knowledge of electronic equipment is essential.

Qualifications

• Minimum 4–8 years of experience in test & measurement hardware service, repair, or calibration.
• At least 2 years of supervisory or team-lead experience is preferred.
• Strong hands-on experience with electronic troubleshooting at component or module level.

Responsibilities

• Lead, coach, and develop hardware service material handling.
• Supervise daily hardware service activities including receiving, shipping, inventory and testing.
• Ensure compliance with EHS, safety procedures, and quality standards.

Skills

Leadership and people-management

Problem-solving and analytical ability

Technical knowledge of electronic test equipment

Communication skills in English

Education

Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, or related field

Tools

MS Office tools

Job description

Manufacturing Hardware Services is looking for a talented Hardware Services Supervisor to be responsible for leading and supervising the hardware service team in the receiving, shipping, inventory, repair & calibration and testing of test & measurement equipment. This role ensures service quality, turnaround time, safety compliance, and customer satisfaction while supporting continuous improvement and technical capability development within the service organization. The role also will work across internal functions and calibration partners to achieve operational and business goals.

Lead, coach, and develop hardware service material handle.

Assign jobs, manage workload, and monitor productivity and turnaround time (TAT).

Conduct on-the-job training and technical skill development.

Perform performance evaluations and support competency improvement plans.

Technical & Service Operations

Supervise daily hardware service activities including receiving, shipping, inventory and testing of test & measurement equipment.

Ensure all service work complies with company procedures, manufacturer specifications, and quality standards.

Manage quality and technical escalations with hardware service.

Ensure proper handling, storage, and usage of tools, test equipment, and spare parts.

Continue improvement (CI) leader and constantly improves hardware service /or quality activities

Quality, Safety & Compliance

Ensure compliance with EHS, safety procedures, and ISO/IEC calibration or quality system requirements.

Support internal and external audits (ISO 9001, ISO/IEC 17025, or equivalent).

Drive root cause analysis and corrective/preventive actions for service issues.

Act as a technical escalation point for customer service issues.

Coordinate with sales, application, and logistics teams to meet customer expectations.

Provide technical input for service scope.

Support customer visits, technical discussions, and service reviews when required.

Qualifications & Experience

Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, or related field.

Minimum 4–8 years of experience in test & measurement hardware service, repair, or calibration.

At least 2 years of supervisory or team-lead experience is preferred.

Strong hands-on experience with electronic troubleshooting at component or module level.

Strong technical knowledge of electronic test & measurement equipment.

Leadership and people-management skills.

Good problem-solving and analytical ability.

Familiarity with quality systems (ISO 9001 / ISO 17025).

Good communication skills in English (written and verbal).

Proficient in-service documentation and basic MS Office tools.