Member Services Lead - Customer Experience & Ops

EPF Malaysia; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A national social protection organization in Malaysia seeks a candidate to lead the Member Services Section. Your role will involve managing the team to ensure excellent customer service, supervising operations according to standard procedures, and conducting validation for customer transactions. The ideal candidate will possess a Bachelor's Degree, leadership abilities, and strong analytical skills while also maintaining robust communication and decision-making skills. This position offers flexible contract options.

Qualifications

• Malaysian citizen.
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level.
• At least three (3) years of experience in related fields.

Responsibilities

• Manage and ensure the team prioritizes customer service according to SOPs.
• Supervise and monitor team members to ensure excellent service.
• Lead the team to achieve goals set by management.
• Ensure subordinates can identify customer needs and provide assistance.
• Ensure office equipment functions properly for smooth operations.
• Conduct inspection visits for withdrawal case validation.

Skills

Attention to detail

Computer proficiency

Strong analytical skills

Strong critical thinking skills

Excellent leadership skills

Decision making

Communication skills (verbal & written)

Multi-tasking

Time management skills

Education

Bachelor’s Degree in Business Administration or Business Management

Job description

A national social protection organization in Malaysia seeks a candidate to lead the Member Services Section. Your role will involve managing the team to ensure excellent customer service, supervising operations according to standard procedures, and conducting validation for customer transactions. The ideal candidate will possess a Bachelor's Degree, leadership abilities, and strong analytical skills while also maintaining robust communication and decision-making skills. This position offers flexible contract options.