Meeting Services Support Specialist

Merck; Petaling Jaya; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A global healthcare company in Selangor, Malaysia is hiring a Meeting Services Support Specialist to oversee the end-to-end meeting process. This role involves preparing contracts, ensuring compliance with financial processes, and collaborating with various stakeholders. Candidates should have a Bachelor's Degree, at least 3 years of experience in accounting, and proficiency in Excel and Mandarin. The position offers a hybrid work arrangement and is designed for detail-oriented professionals committed to continuous improvement.

Qualifications

• Minimum of 3 years of work experience in P2P/O2C/R2R.
• Strong communication, interpersonal, and organization skills required.
• Able to work independently and collaboratively in a diverse team.

Responsibilities

• Support operational execution for global meeting and congress services.
• Prepare contracts/agreements for Healthcare Professionals prior to events.
• Ensure compliance with company policies regarding meetings.

Skills

Basic accounting

Intermediate MS Excel

English proficiency

Mandarin proficiency

Lean Six Sigma

Process improvement

Communication skills

Education

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance

Tools

SAP

Microsoft Power BI

SharePoint

Job description

Job Description

Objectives of this Role

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets.

Meeting Services Support Specialist Overview

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This including meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Meeting Services Support Specialist ensures adherence of compliances & control that are in line with all company’s policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Support end to end operational execution for global meeting and congress services within agreed SLA:
• Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
• Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company's financial processes, when required.
• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company's financial timelines, when required.
• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
• Language requirements: Able to speak, read & write in English and Mandarin Language.
• Added advantage with skills: Lean Six Sigma, Marco, Power BI, Automation UI path.
• Strongly detail oriented & Process improvement orientation
• Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organization skills required.
• Positive and proactive attitude, can-do mindset with problem solving and analytical skills.

Preferred

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce
• Ability to navigate through change or uncertainty.
• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.
• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.
• Experience in a global environment setup

Required Skills

• Account Collections
• Adaptability
• Analytical Problem Solving
• Balance Sheet Account Reconciliations
• Business
• Business Administration
• Business Performance Management
• Business Processes
Business Support
• Communication
• Compliance SOX
• Credit Management
• Customer Service
• Financial Accounting Controls
• Financial Advising
• Financial Operations
• Global Financial Markets
• Human Resources (HR) Shared Services Advisory
• Interpersonal Relationships
• Preparation of Financial Reports
• Process Flow Documentation
• Project Management
• Quantitative Analytics
• SAP Consulting

Employee Status: Regular

Shift:

Travel Requirements:

Flexible Work Arrangements: Hybrid

Job Posting End Date: 02/22/2026