Medical Claims Executive - KL, Malaysia

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider is seeking an Associate to manage travel medical claims in Kuala Lumpur. In this role, you will evaluate claims, communicate with partners, and ensure accurate decision-making. Ideal candidates have a Diploma or Degree and experience in medical claims or related fields. They should be detail-oriented, customer-focused, and possess strong English skills. This position offers professional development and a supportive team environment.

Benefits

Structured training and mentorship

Work Well programs for wellbeing

Career progression opportunities

Qualifications

• 1-2 years' experience in medical claim assessment; fresh graduates welcome.
• Advantage: insurance, medical, or travel assistance background.

Responsibilities

• Manage assigned claims from notification to closure.
• Review coverage and validate documents.
• Draft clear claim decision letters for payments.
• Track claim progress and coordinate with Finance.

Skills

English communication

Microsoft Office

Customer focus

Detail-oriented

Team player

Education

Diploma or Degree (any field)

Job description

At Allianz Partners, we don't just process claims—we help travelers get the right care and get back on track. Join a global leader and make a real impact across Malaysia, Singapore, and Indonesia.

In this associate-level role, you'll evaluate and manage travel medical claims end-to-end, ensuring fair, accurate decisions and clear communication for our insurance partners and policyholders. You'll build regional exposure, work with healthcare providers and internal teams, and develop in-demand skills in the insurance assistance space.

What You'll Do

• Manage assigned claims from notification/registration through to closure
• Review coverage, validate documents, and calculate benefits within authority
• Initiate payments and draft clear, professional claim decision letters
• Maintain accurate reserves, data entry, and case notes in the system
• Track claim progress and coordinate with Finance on rebilling
• Respond to customer inquiries and complaints with timely resolutions
• Liaise with providers, policyholders, and partners to gather info and explain decisions
• Support team projects and ad-hoc tasks; collaborate to ensure seamless handovers

What You'll Bring

• Diploma or Degree (any field)
• 1-2 years' experience in medical claim assessment; fresh graduates welcome
• Advantage: insurance, medical, or travel assistance background
• Strong English communication (written and spoken); Mandarin is a plus
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Detail-oriented, decisive, customer-focused, and a strong team player

Location

UOA Centre, KLCC, Kuala Lumpur

What Success Looks Like

• Timely, well-documented claim decisions with clear communication
• Smooth collaboration with providers, partners, and internal teams
• Reliable reserve management and clean case data with minimal rework

Why Join Allianz Partners

• Work with a trusted global brand and gain regional case exposure
• Structured training, mentorship, and clear career growth pathways
• Supportive team culture focused on collaboration and continuous improvement

What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

If you're excited but unsure if you meet every requirement, apply anyway— we value potential, transferable skills, and a growth mindset

83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Join us. Let's care for tomorrow.