Maxis Retail Team Supervisor (Parit Buntar)

Genting North Telekomunikasi; Parit Buntar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Parit Buntar is seeking a Maxis Retail Team Supervisor to manage dealer sales operations and supervise a team of sales advisors. The candidate will be responsible for setting sales targets, ensuring compliance with company standards, and driving overall sales performance. Candidates with 1-2 years of experience in retail sales supervision and strong leadership skills are preferred. The role offers a basic salary of RM2000 plus sales commission.

Qualifications

• 1–2 years of experience in telco retail or sales supervision.
• Good communication skills in English, Malay, and Mandarin.
• Able to work retail hours, Monday to Saturday.

Responsibilities

• Supervise a team of Maxis Dealers and ensure daily operations run smoothly.
• Set monthly sales targets and monitor team performance.
• Provide coaching, product training, and motivate the team to achieve KPIs.
• Ensure all sales transactions follow Maxis SOP.

Skills

Leadership skills

Communication skills

Problem-solving skills

Sales-driven

Customer-focused

Education

SPM / Diploma or equivalent

Job description

Maxis Retail Team Supervisor (Parit Buntar)

Oversee dealer sales operations, manage a team of sales advisors, ensure compliance with Maxis standards, and drive overall sales performance. Basic salary minimum RM2000, Sales commission monthly RM2000 and above.

Key Responsibilities

Team Management & Performance

• Supervise a team of Maxis Dealers and ensure daily operations run smoothly.
• Set monthly sales targets and monitor team performance.
• Provide coaching, product training, and motivate the team to achieve KPIs.
• Conduct daily briefing, task assignment, and productivity tracking.
• Ensure all sales transactions follow Maxis SOP (registration, MNP, documentation, compliance).
• Manage inventory: SIM cards, devices, accessories, broadband equipment.
• Handle escalated customer issues and provide service recovery.
• Ensure accurate reporting of daily/weekly/monthly sales.

Quality & Compliance

• Ensure store follows Maxis branding, merchandising, and retail standards.
• Monitor fraud risks, documentation errors, and enforce strict verification processes.
• Ensure team is updated with latest Maxis promotions, system updates, and policies.

Leadership & Support

• Work closely with Managing Director on campaigns and targets.
• Assist in planning roadshows, marketing activities, and community engagement.
• Recruit, train, and onboard new sales staff when required.

Requirements

• Able to work at Parit Buntar area.
• Preferably minimum 1–2 years of experience in telco retail or sales supervision.
• Strong leadership, communication, and problem-solving skills.
• SPM / Diploma or equivalent.
• Good communication skills in English, Malay, and Mandarin (added advantage).
• Sales-driven and customer-focused personality.
• Able to work retail hours, Monday to Saturday.
• Result-driven and able to manage a high-performing sales team.

Can send resume to 012 5888222 Mr Neoh for interview arrangement.