MAXIS CONSUMER CARE (INBOUND / OUTBOUND / RETENTION UNIT) - IMMEDIATE HIRING!

Jobstreet Malaysia; Subang Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Subang Jaya seeks individuals for the Maxis Consumer Care position (inbound/outbound/retention). The role entails responding to customer queries and resolving complaints effectively. Candidates must possess a minimum of SPM, a diploma, or a bachelor's degree, along with 1-2 years of contact center experience. Excellent communication in English and Bahasa Melayu is essential. The job offers a rotational shift schedule, a contract based on performance, and a competitive salary package ranging from RM 2,500 to RM 3,700 plus additional benefits.

Benefits

Medical Insurance Coverage

Paid Training

Overtime

Incentive based on performance

Statutory Contribution (EPF/SOCSO/EIS)

Qualifications

• Minimum 1-2 years of contact center experience is required.
• MUST have a good employment record.
• Must be willing to work on rotational shifts, including weekends and Public Holidays.

Responsibilities

• Identify and handle customer inquiries completely and accurately.
• Respond to customer queries in a timely, friendly and professional manner.
• Maximize opportunities to up-sell or cross-sell company products and services.

Skills

Excellent communication skills in English and Bahasa Melayu

Customer-oriented with good listening skills

Ability and willingness to up-sell and cross-sell

Basic knowledge of digital tools and platforms

Computer literate

Education

SPM, Diploma or Bachelor Degree in any field

Job description

MAXIS CONSUMER CARE (INBOUND / OUTBOUND / RETENTION UNIT) - IMMEDIATE HIRING!!

Position: Maxis Consumer Care (Inbound / Outbound / Retention Unit)

Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)

Employment Type: 2-Years Renewable Contract (based on performance)

Salary Package:

Basic Salary: Range of RM 2,500 to RM 3,700 (based on academic qualification and call center working experience)

Language Allowance: RM 350 (If applicable)

Overtime

Incentive (Based on performance)

Paid Training

Medical Insurance Coverage

Hospitalization Leave

Medical Leave

Statutory Contribution (EPF/SOCSO/EIS)

Job Description:

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.

Respond to customers’ queries in a timely, friendly and professional manner through voice channels.

Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.

Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.

Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.

Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.

Maintain confidentiality and integrity on the organization’s customers data.

Job Requirements:

SPM, Diploma or Bachelor Degree in any field.

Minimum 1-2 years of contact center experience is required.

MUST have a good employment record (not a job hopper/non-performer/terminated due to disciplinary issue).

Excellent communication skills in English and Bahasa Melayu, both written and spoken.

Customer-oriented with good listening skills, and computer literate.

Ability and willingness to up-sell and cross-sell during inbound calls.

Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)

Must be willing to work on rotational shifts, including weekends and Public Holidays.

Candidate must be able to attend the interview and start immediately (in case shortlisted).

Possess own transport is an added advantage.

Fully vaccinated with Covid-19 Vaccination.

Only shortlisted candidates will be notified.