Marketing Customer Support Executive

Healthcare Planet; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A wellness and spa company in Malaysia is expanding its team and seeking a Customer Service Administrator to manage customer enquiries and support daily operations. The ideal candidate must have communication skills in English and Mandarin, along with organizational skills. Responsibilities include responding to enquiries, assisting customers, and handling administrative tasks. This role offers opportunities for growth in a positive work environment.

Qualifications

• Minimum SPM or Diploma in any related field required.
• Good communication skills in both English and Mandarin are essential.
• Prior experience in customer service or administrative roles is preferred.

Responsibilities

• Respond promptly to customer enquiries via various platforms.
• Assist customers professionally and courteously with their queries.
• Maintain proper records of enquiries and feedback.

Skills

Good communication skills in English

Good communication skills in Mandarin

Proficient in Microsoft Office

Detail-oriented

Education

Minimum SPM or Diploma in related field

Job description

We are expanding! Join our dynamic team in the wellness and spa industry where you will play an important role in ensuring the smooth and accurate operations of our marketing team.

What You’ll Do:

• Respond promptly to customer enquiries via WhatsApp, social media platforms and the company website
• Provide accurate information and assist customers with their queries in a professional and courteous manner
• Maintain proper records of enquiries and feedback for follow-up actions
• Handle administrative tasks including filing, data entry and general paperwork
• Support day to day office operations and ensure documents are properly organized
• Coordinate with other departments as required to resolve customer request or issues.

What We’re Looking For:

• Minimum SPM or Diploma in any related field
• Good communication skills in both English and Mandarin
• Proficient in basic computer applications (Microsoft Office, email, and internet usage)
• Prior experience in customer service or administrative roles will be an added advantage
• Well-organized, detail-oriented, and able to multitask effectively
• Possesses a positive attitude and a strong willingness to learn

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.