Marketing Associate

ShopBack; Kuala Lumpur; On-site; MYR 121,000 - 203,000; Full time

Job summary

A leading e-commerce platform is looking for a marketing professional to coordinate communication across multiple platforms, including social media and CRM. The role requires at least a year of experience and strong communication skills. Candidates must be fluent in English and Mandarin, with a collaborative mindset. The position offers competitive compensation and a supportive culture focused on growth and opportunity. Join us and help shape the future of digital marketing!

Benefits

Competitive compensation

Work-From-Anywhere benefit

Career progression paths

Qualifications

• 1+ year of experience in marketing, digital marketing, or a related field.
• Strong written and verbal communication skills.
• Fluency in English and Mandarin; Cantonese is a plus.
• Collaborative team player with proactive mindset.

Responsibilities

• Coordinate marketing communication across platforms.
• Ensure execution of marketing campaigns aligned with goals.
• Analyse performance and share insights.
• Support digital touchpoints to enhance user engagement.

Skills

Digital marketing

Communication

Project Management

Tools

Excel

Job description

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Your Adventure Ahead

• Coordinate and execute marketing communication materials across multiple platforms, including ShopBack App & Web, CRM, social media, and external paid channels.
• Partner closely with internal teams (Marketing, Business Development, Product) and external stakeholders to ensure smooth, timely execution of marketing campaigns aligned with business goals.
• Schedule onsite assets and ensure optimal exposure for every deal secured by the Business Development team.
• Maintain, optimise, and quality-check marketing assets across ShopBack’s digital platforms.
• Proactively identify, troubleshoot, and resolve operational or executional issues.
• Analyse website and campaign performance, sharing insights and learnings with the broader marketing team to drive continuous improvement.
• Support UI/UX enhancement projects and digital touchpoints to improve user engagement and satisfaction.
• Take on ad-hoc projects and initiatives as needed to support team and business priorities.

Essentials to Succeed

• 1+ year of experience in marketing, digital marketing, e-commerce, or a related field.
• Strong written and verbal communication skills, with experience creating content and managing social media channels.
• Fluent in English and Mandarin; Cantonese is a plus.
• A collaborative team player with the ability to work effectively across functions and with external partners.
• Proactive, solution-oriented mindset with strong attention to detail.
• Excellent organisational and time-management skills; comfortable juggling multiple priorities in a fast-moving environment.
• Positive, agile attitude and a willingness to learn and grow.
• Basic Excel skills are preferred.

ShopBackers' DNA

Grit - We tackle all challenges head‑on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work‑From‑Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data‑protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [e-mail].