Mandarin-Speaking Technical Support Specialist

City of Shakopee, MN; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company is seeking a Technical Support Representative in Penang, Malaysia. This full-time role involves creating solutions for customer technical issues, requiring strong Mandarin and English skills. Responsibilities include managing support requests and ensuring customer success through technical assistance. The company values innovative collaborations and supports career development, offering a respectful workplace with competitive benefits and inclusive culture.

Benefits

Competitive benefits plans

Flexible time off plans

Paid parental leave

Qualifications

• Pursuing or have a degree in engineering or science-related field.
• 1+ year of experience in a Technical Support position.
• Intermediate or advanced Mandarin and English proficiency.

Responsibilities

• Handle inbound technical support requests.
• Create and manage customer data records.
• Resolve technical issues internally and externally.

Skills

Intermediate Mandarin

Customer Focus

Problem Solving

Communication

Collaborative

Education

Bachelor’s degree in engineering or related field

Job description

A leading technology company is seeking a Technical Support Representative in Penang, Malaysia. This full-time role involves creating solutions for customer technical issues, requiring strong Mandarin and English skills. Responsibilities include managing support requests and ensuring customer success through technical assistance. The company values innovative collaborations and supports career development, offering a respectful workplace with competitive benefits and inclusive culture.