Mandarin-Speaking Logistics Support Agent (24/7)

Meson Logistics Solutions; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics software consultancy in Kuala Lumpur is seeking a Warehouse Management System (WMS) Call Center Agent to handle customer issues with a focus on problem-solving and excellent communication in a 24/7 setting. The successful candidate will work in a fast-paced environment, logging and managing vendor-related tickets while providing outstanding customer service. Fluency in English and Mandarin is essential, with additional languages being a plus. This role requires good technical skills and the ability to remain calm under pressure.

Qualifications

• 1+ years of experience in a customer service or call center environment is preferred.
• Must speak English and Mandarin fluently.
• Ability to capture detailed information accurately.

Responsibilities

• Maintain adherence to shift schedule for call center coverage.
• Capture issue details accurately in the internal Ticketing System.
• Forward issues to the correct vendor queue based on priority.

Skills

Problem-solving

Customer Service

Multitasking

Empathy

Patience

Education

High School Diploma or equivalent

Tools

Ticketing/CRM Software

Job description

A logistics software consultancy in Kuala Lumpur is seeking a Warehouse Management System (WMS) Call Center Agent to handle customer issues with a focus on problem-solving and excellent communication in a 24/7 setting. The successful candidate will work in a fast-paced environment, logging and managing vendor-related tickets while providing outstanding customer service. Fluency in English and Mandarin is essential, with additional languages being a plus. This role requires good technical skills and the ability to remain calm under pressure.