Mandarin-Speaking CX Executive — Healthcare & Wellness

GHHS Healthcare; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare provider in Malaysia is seeking a Mandarin-speaking Customer Service Executive to support members through various enquiries and appointments. Key responsibilities include handling communications via phone and WhatsApp, assisting with healthcare processes, and maintaining service records. The ideal candidate is customer-friendly, organised, and has prior experience in the service industry. Join a premium healthcare environment focused on wellness and preventive health.

Benefits

Career growth opportunities

Work in a premium healthcare setting

Be part of a leading health ecosystem

Qualifications

• Experience in healthcare, wellness, hospitality or service industry preferred.
• Comfortable using WhatsApp and computer systems for bookings.

Responsibilities

• Handle patient and member enquiries via phone, WhatsApp, and walk-ins.
• Assist with health screenings and doctor bookings.
• Maintain accurate service records for all interactions.

Skills

Customer-friendly

Organised

Calm under pressure

Ability to communicate in Mandarin

Job description

A leading healthcare provider in Malaysia is seeking a Mandarin-speaking Customer Service Executive to support members through various enquiries and appointments. Key responsibilities include handling communications via phone and WhatsApp, assisting with healthcare processes, and maintaining service records. The ideal candidate is customer-friendly, organised, and has prior experience in the service industry. Join a premium healthcare environment focused on wellness and preventive health.