Mandarin-Speaking Customer Support Pro (Remote After Probation)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm in Kuala Lumpur is seeking candidates for a customer support role. Applicants must have at least SPM/O level and be fluent in Mandarin to assist clients from Taiwan. This position requires empathy, excellent listening skills, and the ability to solve problems per standard operating procedures. Benefits include basic salary with KPI allowance, annual leave, and dental and medical claims. Work-from-home options are available after a successful probation period.

Benefits

19 days Annual Leave

14 days Medical Leave

Dental and Medical Claims

Work-from-home option after probation

Qualifications

• Empathetic listening and understanding of customer needs.
• Ability to provide solutions based on standard operating procedures.
• Handle customer inquiries effectively.

Responsibilities

• Listen attentively to partner needs.
• Provide solutions to improve customer satisfaction.
• Attend customer inquiries through phone calls.

Skills

Listening skills

Problem-solving

Empathy

Communication in Mandarin

Education

SPM/O level/UEC

Job description

A leading customer service firm in Kuala Lumpur is seeking candidates for a customer support role. Applicants must have at least SPM/O level and be fluent in Mandarin to assist clients from Taiwan. This position requires empathy, excellent listening skills, and the ability to solve problems per standard operating procedures. Benefits include basic salary with KPI allowance, annual leave, and dental and medical claims. Work-from-home options are available after a successful probation period.