Mandarin-Speaking Customer Success & Sales Specialist

Am Found Group Sdn Bhd; Kampung Permatang Tinggi 'A'; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare and beauty company in Malaysia is seeking a persuasive and target-driven Customer Service Representative. You will engage customers through various channels, converting inquiries into sales while providing exceptional service. The ideal candidate is fluent in Mandarin, possesses excellent communication skills, and can manage stress effectively. This role offers career growth, training, and various employee benefits, including annual and sick leave.

Benefits

Training Provided

KWSP and SOCSO

Fast-track promotion opportunities

Annual Leave

Sick Leave

Qualifications

• Ability to speak, write, and read Mandarin is a must.
• Fresh Graduates are encouraged to apply.
• Strong organizational skills.

Responsibilities

• Convert inquiries into sales through persuasive communication.
• Engage customers via phone, email, chat, and social media.
• Upsell and cross-sell based on customer needs.
• Handle order tracking and delivery updates.
• Resolve post-purchase concerns efficiently.

Skills

Mandarin proficiency

Excellent communication skills

Stress management

Attention to detail

Team player mentality

Education

SPM or equivalent

Job description

A leading healthcare and beauty company in Malaysia is seeking a persuasive and target-driven Customer Service Representative. You will engage customers through various channels, converting inquiries into sales while providing exceptional service. The ideal candidate is fluent in Mandarin, possesses excellent communication skills, and can manage stress effectively. This role offers career growth, training, and various employee benefits, including annual and sick leave.