Mandarin-Speaking Customer Success Pro — Global Ecommerce Brand

Arvion Services; George Town; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global e-commerce brand in Penang is looking for a Mandarin speaking Customer Success Specialist to support customers through phone and email channels. You will handle inquiries, manage customer concerns, and collaborate with team members to enhance the customer experience. Ideal candidates should be fluent in Traditional Mandarin and have strong communication skills. Attractive salary and benefits offered.

Benefits

Attractive base salary

Language allowance

EPF & SOCSO contributions

Medical insurance

Maternity leave

Full training

Career growth opportunities

Supportive multicultural team environment

Qualifications

• Fluent in reading, writing, and speaking Traditional Mandarin.
• Ability to communicate effectively in English (B2 level).
• Fresh graduates encouraged to apply.

Responsibilities

• Provide excellent support to customers via phone and email.
• Assist with online orders, inquiries, and issue resolution.
• Handle payments and sensitive data securely.

Skills

Fluent in Traditional Mandarin

Strong communication skills

Problem-solving skills

Education

SPM or equivalent

Degree in Mass Communication, English, or related fields

Job description

A leading global e-commerce brand in Penang is looking for a Mandarin speaking Customer Success Specialist to support customers through phone and email channels. You will handle inquiries, manage customer concerns, and collaborate with team members to enhance the customer experience. Ideal candidates should be fluent in Traditional Mandarin and have strong communication skills. Attractive salary and benefits offered.