Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

TP; Kedah; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company in Penang, Malaysia, is seeking a Customer Support Representative fluent in Chinese. You will manage customer inquiries via voice, email, and chat, ensuring excellent service and support. The role offers a competitive salary package, allowances, and the opportunity to work from home initially. Ideal candidates will possess good English communication skills and be ready to work night shifts as needed.

Benefits

Competitive salary

Opportunity to work from home for the first 6 months

Relocation support

Qualifications

• Previous experience in call center or customer service is a plus.
• Willingness to work on night shifts, including weekends and public holidays.
• Currently based in Malaysia or open to relocating in Malaysia.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information, guidance, and follow-up on patient cases.
• Ensure timely resolution of queries while maintaining high customer satisfaction.

Skills

Fluent in Chinese

Good English communication skills

Excellent communication and interpersonal skills

Job description

Overview

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 6000

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company