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Mandarin-Speaking Customer Service Advisor (Fintech)
Concentrix
Kuala Lumpur
On-site
MYR 20,000 - 100,000
Full time
2 days ago
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Job description
Provide high-quality service to users and merchants, and help resolve their queries in a prompt and professional manner
Maintain a high level of attentiveness and professionalism when resolving customer’s issues
Work with internal stakeholders, to make sure the SOP is delivered as expected
Provide recommendations and suggestions for improvements based on active collection of feedbacks from users and merchants
Self-starter, with well-developed and proven judgment and problem-solving skills
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