Mandarin-Speaking Customer Experience Liaison

BP Plactics Holding; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company located in Johor, Malaysia, is seeking a customer service representative. The ideal candidate will attend to customer enquiries, coordinate order processing, and ensure timely deliveries. Proficiency in Mandarin is required to communicate effectively with customers. Candidates should possess at least a Diploma in Business Studies and be able to thrive in a fast-paced environment. This role offers an excellent opportunity to work in a dynamic setting, ensuring customer satisfaction through efficient service.

Qualifications

• Must possess at least a Diploma in Business Studies.
• Able to write, read and speak Mandarin.
• Fast learner and can work in a fast-paced environment.

Responsibilities

• Attend to customers' enquiries and requirements.
• Liaise and coordinate with customers for order processing.
• Ensure timely delivery and address customer complaints.
• Maintain all documents and records accurately.

Skills

Mandarin proficiency

Fast learner

Customer service skills

Education

Diploma in Business Studies

Job description

A manufacturing company located in Johor, Malaysia, is seeking a customer service representative. The ideal candidate will attend to customer enquiries, coordinate order processing, and ensure timely deliveries. Proficiency in Mandarin is required to communicate effectively with customers. Candidates should possess at least a Diploma in Business Studies and be able to thrive in a fast-paced environment. This role offers an excellent opportunity to work in a dynamic setting, ensuring customer satisfaction through efficient service.