Mandarin Speaker - Information Technology (IT) Executive

UBASE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO provider in Kuala Lumpur seeks an IT Support Specialist to provide technical assistance and troubleshoot various IT issues. Responsibilities include acting as a primary contact for IT help, resolving hardware and software issues, and maintaining IT documentation. Ideal candidates have a relevant diploma or degree and strong troubleshooting skills across platforms. This role offers competitive pay and a supportive working environment, with opportunities for professional growth.

Benefits

Competitive pay package

Premium insurance benefits

Team events and recognition

Personalized learning plans

Qualifications

• Prior experience in an IT support/help desk environment.
• Familiarity with Windows, macOS, and basic networking concepts.
• Knowledge of cybersecurity best practices.

Responsibilities

• Act as the first point of contact for IT assistance.
• Troubleshoot and resolve hardware and software issues.
• Install and maintain computer systems and IT peripherals.

Skills

Troubleshooting abilities

Communication skills

Analytical thinking

Customer service

Problem-solving

Education

Diploma or Degree in IT or Computer Science

Tools

Office 365

Active Directory

Remote support tools

Job description

Competitive pay package and exclusive benefits.

Breathe easy and feel inspired in our world-class, healthy workspace.

Accelerate your expertise with guidance from senior mentors.

Your health and future are covered: premium insurance and full security benefits.

We provide dental and optical benefits because your well-being matters.

A culture of celebration: regular team events and employee recognition.

Grow with us: personalized learning plans to fast-track your career.

Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.

Build your career at the forefront: join Korea's #1 BPO leader.

Job Descriptions:

• Act as the first point of contact for internal users requiring IT assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network-related issues through diagnostic techniques and effective questioning.
• Perform remote troubleshooting and guide users through step-by-step solutions.
• Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.
• Install, configure, and maintain computer systems, software, and IT peripherals (printers, scanners, VoIP phones, etc.).
• Monitor IT systems and networks, ensuring optimal performance and security compliance.
• Assist in managing user accounts, permissions, and access controls across various IT platforms.
• Maintain accurate documentation of IT assets, incidents, troubleshooting steps, and resolutions.
• Implement and support IT policies, procedures, and best practices.
• Conduct periodic training or knowledge-sharing sessions for employees on IT security and system usage.
• Coordinate with external vendors for IT-related procurement, repairs, and services.
• Identify and suggest potential improvements in IT support processes and infrastructure.

Job Requirements:

• Diploma or Degree in IT, Computer Science, or a related field
• Prior experience in an IT support/help desk environment
• Strong troubleshooting abilities across hardware, software, and networking
• Familiarity with Windows, macOS, and basic networking concepts
• Experience with remote support tools and ticketing systems
• Knowledge of Office 365, Active Directory, and cloud-based applications (preferred)
• Basic understanding of cybersecurity best practices
• Strong problem-solving and analytical thinking
• Excellent communication and interpersonal skills
• Calm, patient, and customer-focused under pressure
• Able to work independently and collaboratively
• Willingness to work on shifts, including nights, weekends, and public holidays