Mandarin QA Analyst: Elevate E‑commerce Quality & Insights

Teleperformance USA; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global service provider in Kuala Lumpur is seeking an experienced Quality Analyst. The role involves ensuring transaction quality, conducting data analysis, and participating in continuous improvement projects. Candidates must have a degree and a minimum of one year of relevant experience. Proficiency in Mandarin and English is mandatory. This position offers opportunities for professional growth and development.

Qualifications

• Minimum 1 year of Quality Analyst experience preferred.
• For external candidates, hospitality background is desired.

Responsibilities

• Ensure transactions meet client guidelines.
• Conduct root cause and data analysis.
• Participate in continuous improvement projects.
• Identify improvement opportunities in eCommerce.

Skills

Fast learner who requires minimal supervision

Bilingual proficiency

Language proficiency in Mandarin and English

Analytical/critical thinking skills

Presentation skills

Account Management background

Education

Degree in any discipline

Job description

A leading global service provider in Kuala Lumpur is seeking an experienced Quality Analyst. The role involves ensuring transaction quality, conducting data analysis, and participating in continuous improvement projects. Candidates must have a degree and a minimum of one year of relevant experience. Proficiency in Mandarin and English is mandatory. This position offers opportunities for professional growth and development.