Mandarin-English Customer Support — Penang (Sign-On Bonus)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support organization is seeking Mandarin-speaking professionals to join their team in Penang, Malaysia. This role requires fluency in Mandarin and English, offering support via phone, email, and online chat. Candidates should have a college degree, strong customer service skills, and the ability to meet performance goals. Fresh graduates are encouraged to apply. The salary range is RM4500 to RM6000, depending on experience.

Qualifications

• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide support to customers in Mandarin and English.
• Guide customers through the online order process.
• Handle customer issues efficiently.
• Record customer information accurately.
• Work with the team to optimize service quality.
• Achieve performance goals set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Problem-solving skills

Typing speed 40 wpm

Proficient in Microsoft Office

Education

College or Bachelor's degree

Job description

A global customer support organization is seeking Mandarin-speaking professionals to join their team in Penang, Malaysia. This role requires fluency in Mandarin and English, offering support via phone, email, and online chat. Candidates should have a college degree, strong customer service skills, and the ability to meet performance goals. Fresh graduates are encouraged to apply. The salary range is RM4500 to RM6000, depending on experience.