Mandarin Customer Support Specialist — Growth & Training

Teleperformance; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Penang is seeking enthusiastic Customer Service Representatives who are proficient in Mandarin and English. Responsibilities include managing customer inquiries through various channels while ensuring a positive experience. Ideal candidates should possess strong communication skills and the ability to work flexibly on shifts, including weekends. The role offers a competitive salary, paid training, and growth opportunities within the company.

Benefits

Competitive salary and benefits package

Paid training

Career development opportunities

Supportive work environment

Qualifications

• Proficiency in spoken and written Mandarin and English.
• Experience in customer service or call center preferred; open to fresh graduates.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers delivering exceptional service.
• Handle inquiries and resolve issues through email, live chat, and phone calls.
• Maintain positive customer interactions and document them accurately.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility for rotational shifts

Job description

A leading customer service provider in Penang is seeking enthusiastic Customer Service Representatives who are proficient in Mandarin and English. Responsibilities include managing customer inquiries through various channels while ensuring a positive experience. Ideal candidates should possess strong communication skills and the ability to work flexibly on shifts, including weekends. The role offers a competitive salary, paid training, and growth opportunities within the company.