Mandarin Customer Support — Sign-On Bonus RM3,000 (Penang)

Teleperformance; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support company is looking for fluent Mandarin speakers for a Customer Support position in Penang, Malaysia. This role requires proficiency in Mandarin and English to assist customers through various communication channels. Key responsibilities include guiding online orders, addressing customer issues, and achieving performance goals. Ideal candidates should have a degree, customer service experience is a plus, and offer a salary range of RM4500-RM6000. Newly graduated applicants are also welcome.

Benefits

Sign-on bonus of MYR 3000

Qualifications

• Fluent in Mandarin with clear pronunciation and expression.
• English B2 level, both oral and written.
• Customer service experience is a plus.

Responsibilities

• Provide professional support to customers via phone, email, and chat.
• Guide customers in completing the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters.
• Accurately record customer information and adhere to security regulations.
• Work with the team to optimize service quality.
• Achieve performance goals (KPIs) set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Excellent problem-solving skills

Active listening skills

Typing speed of 40 words/minute

Proficient in Microsoft Office

Education

College or Bachelor's degree

Fresh graduates welcome

Job description

A global customer support company is looking for fluent Mandarin speakers for a Customer Support position in Penang, Malaysia. This role requires proficiency in Mandarin and English to assist customers through various communication channels. Key responsibilities include guiding online orders, addressing customer issues, and achieving performance goals. Ideal candidates should have a degree, customer service experience is a plus, and offer a salary range of RM4500-RM6000. Newly graduated applicants are also welcome.