Mandarin Customer Service 中文客服员 (start Work 19 Jan Basic + Allowance )

Revive Life Solution; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider in Shah Alam is seeking candidates for Mandarin customer support roles. Responsibilities include assisting Mandarin-speaking customers via various communication channels, resolving their inquiries, and documenting interactions accurately. Ideal applicants should possess SPM/'O' Level qualifications, excellent communication skills in Mandarin and English, and be willing to work on rotational shifts, including weekends. The company offers benefits like EPF, SOCSO, and medical leave.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Open to fresh graduates and entry-level candidates.
• Familiarity with Chinese culture to address customer needs effectively.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Provide exceptional customer service to Mandarin-speaking customers.
• Respond to inquiries and resolve product-related issues.
• Utilize interpreting skills for customers with limited English proficiency.
• Document customer interactions in the CRM system.

Skills

Excellent communication skills in Mandarin

Proficient in English

Customer service skills

Knowledge of Cantonese

Education

Secondary/SPM/'O' Level qualification

Job description

Requirements

• Secondary/SPM/'O' Level qualification
• Open to fresh graduates and entry-level candidates
• Excellent communication skills in Mandarin, both written and spoken
• Proficient in English for effective communication with diverse teams and clients
• Demonstrated customer service skills with a focus on providing exceptional support
• Familiarity with Chinese culture to effectively address customer needs and concerns
• Ability to work on rotational shifts, including weekends and public holidays
• Knowledge of Cantonese is an added advantage
• Strong interpreting skills to accurately convey information between parties
• Willing to work onsite in Persiaran Sultan, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia
• Available to start work on January 19th

Responsibilities

• Provide exceptional customer service to Mandarin‑speaking customers via phone, email, and chat
• Respond to customer inquiries and resolve issues related to products, services, and accounts with accuracy and efficiency
• Utilize interpreting skills to effectively communicate with customers who have limited English proficiency
• Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers
• Document all customer interactions and resolutions in the company’s CRM system
• Escalate complex issues to senior team members or other departments as needed
• Participate in training sessions and team meetings to stay up‑to‑date on product knowledge and customer service best practices
• Adhere to company policies and procedures regarding customer service and data privacy
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution time, and call handling efficiency

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance