Mandarin Customer Care Specialist — Inbound Support

Cygnify Pte Ltd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications services provider is seeking Mandarin-speaking Customer Service Executives in Kuala Lumpur. The role involves handling inbound calls and customer emails, ensuring customer satisfaction, and adhering to performance standards. Candidates should be fluent in spoken Mandarin and comfortable with rotational shifts, including nights. High school education is required, and prior call center experience is an advantage but not mandatory. Training duration is 4 to 8 weeks, and joining dates are in February 2026.

Qualifications

• Minimum 18 years old.
• Comfortable working rotational shifts including night shifts.

Responsibilities

• Handle inbound customer calls and emails professionally.
• Provide accurate information and resolve customer inquiries.
• Escalate complex issues according to standard procedures.
• Meet individual and team performance KPIs.
• Maintain service quality and customer satisfaction standards.

Skills

Fluent in spoken Mandarin

Basic computer skills

Prior call center experience

Education

High school / SPM or equivalent

Job description

A telecommunications services provider is seeking Mandarin-speaking Customer Service Executives in Kuala Lumpur. The role involves handling inbound calls and customer emails, ensuring customer satisfaction, and adhering to performance standards. Candidates should be fluent in spoken Mandarin and comfortable with rotational shifts, including nights. High school education is required, and prior call center experience is an advantage but not mandatory. Training duration is 4 to 8 weeks, and joining dates are in February 2026.