Mandarin | Customer Care Executive | Johor Bahru

J RECRUIT FIRM; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Johor Bahru is looking for a Customer Care Senior Executive proficient in Mandarin. This role involves ensuring high-quality after-sales support, overseeing customer interactions, and preparing management reports. Candidates should have a Diploma or Bachelor's degree and at least 5 years of experience in customer service, especially in the Developer industry. Excellent interpersonal skills and fluency in English, Bahasa Malaysia, and Mandarin are required. The position offers a salary range of RM3500 - RM5000 with a Monday to Friday work schedule.

Qualifications

• At least 5 years of customer service experience in the Developer industry preferred.
• Customer-first attitude with adaptability and empathy.
• Strong ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Provide high-quality customer service and respond to customer queries.
• Update collections and defects using the in-house system.
• Prepare management reports and attend project meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Leadership skills

Organizational skills

Negotiating skills

Education

Diploma / Bachelor's degree in relevant field

Job description

Job Title: Customer Care Senior Executive (Mandarin) [Johor]

Schedule: Mondays - Fridays - 9.00am -6.00pm

Basic Salary: RM3500 - RM5000

Job Responsibilities

• Ensure after-sales support to customers by providing high‑quality level of customer service (e.g. receiving and responding to customer queries, attending to customer needs)
• Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
• Using the in‑house system to update all key collections, defects tracking, etc.
• Preparing management report.
• Attending meetings with Project Team, Contractors, etc.
• Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
• Ensuring the processing of orders.

Job Requirements

• Diploma / Bachelor's degree in relevant field, such as business administration.
• At least 5 years, or above of customer service experience in Developer industry would be advantageous.
• Customer‑First with a can‑do attitude.
• Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding.
• Focus on details.
• Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.
• Strong in analytical and problem‑solving skills, leadership skills, organizational skills, negotiating skills, decision making.
• Able to work in a fast‑paced environment and handle pressure well.
• Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
• Build a positive team environment.
• Motivate, and if necessary discipline the workforce.

Additional Requirements

• Work committed and dedicated.
• Well time management.
• Able to handle task independently.
• Being well‑versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous.
• Experience in Sales Admin / Credit Control in similar field is preferred.

Apply now or contact the below to know more: