Mandarin Content Moderator & Customer Support Specialist

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Kuala Lumpur seeks a Mandarin-speaking Content Moderator / Customer Support Executive to support a major e-commerce platform. This role involves content moderation and customer support, ensuring adherence to policies and service standards. Candidates must be detail-oriented and able to handle various tasks in a fast-paced environment. A strong proficiency in Mandarin (Sichuan dialect preferred) and English is necessary, making this a pivotal role for engaging with Chinese sellers and customers.

Qualifications

• Minimum 3 years in customer service/support for senior level.
• 1-2 years of experience in customer service for mid/entry level.
• Strong spoken proficiency in Sichuan Dialect required.

Responsibilities

• Review and moderate platform content for policy compliance.
• Handle inbound and outbound interactions professionally.
• Support assigned sellers to promote business growth.

Skills

Customer-centric

Detail-oriented

Analytical skills

Multitasking

Proficiency in Mandarin Chinese

Familiarity with Mainland China nuances

Education

SPM and above

Tools

Salesforce

Zendesk

Excel

Google Sheets

Job description

A leading customer support company in Kuala Lumpur seeks a Mandarin-speaking Content Moderator / Customer Support Executive to support a major e-commerce platform. This role involves content moderation and customer support, ensuring adherence to policies and service standards. Candidates must be detail-oriented and able to handle various tasks in a fast-paced environment. A strong proficiency in Mandarin (Sichuan dialect preferred) and English is necessary, making this a pivotal role for engaging with Chinese sellers and customers.