Mandarin and Cantonese speaking Customer Support

ADI Resourcing; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment company in Cyberjaya is seeking a Mandarin/Cantonese speaking Customer Support professional. This role involves providing interpretation services while following strict protocols and maintaining confidentiality. Candidates should have strong communication skills and must be able to work under supervision. The position requires attendance at training sessions and offers a permanent night shift with benefits. This is an excellent opportunity for those with a background in IT or related fields.

Benefits

Shift allowances

Qualifications

• Proficient in Mandarin and Cantonese for interpretation tasks.
• Must have good communication and interpersonal skills.
• Able to work under supervision while ensuring confidentiality.

Responsibilities

• Provide meaning-for-meaning interpreting tasks.
• Maintain confidentiality regarding information.
• Attend all required training sessions.

Skills

Mandarin/Cantonese proficiency

High-level communication skills

Education

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job description

About the job Mandarin/Cantonese speaking Customer Support

Qualification -

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Working hours

5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role

Translation Support

Key Responsibilities and Accountabilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.