Mandarin Banking Customer Success Specialist (24/7)

TP; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Negeri Sembilan is seeking a Customer Success Specialist. The role involves responding to customer requests, managing concerns, and providing information via phone and email. Candidates must be fluent in English and Mandarin, with a minimum education of SPM. Responsibilities include educating customers on self-service options and conducting call backs as needed. Fresh graduates are encouraged to apply. This is a dynamic position requiring adaptability in a 24/7 shift environment.

Qualifications

• Must be fluent in English and Mandarin with excellent communication skills.
• Education must be SPM and above.
• Should be able to work in a 24/7 shift rotation.

Responsibilities

• Educate customers on self-service options.
• Conduct call backs for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform specified KYC tasks as required.

Skills

Fluent in English

Fluent in Mandarin

Excellent communication skills

Ability to promote customer rapport

Willingness to learn

Education

SPM and above

Job description

A leading customer service company in Negeri Sembilan is seeking a Customer Success Specialist. The role involves responding to customer requests, managing concerns, and providing information via phone and email. Candidates must be fluent in English and Mandarin, with a minimum education of SPM. Responsibilities include educating customers on self-service options and conducting call backs as needed. Fresh graduates are encouraged to apply. This is a dynamic position requiring adaptability in a 24/7 shift environment.