Manager - Senior Officer, Corp eServices Operations, Cash Mgt Ops

United Overseas Bank; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks an operations support professional for Corporate eServices. Responsibilities include processing registrations, ensuring compliance with service level agreements, and reviewing operational processes. The ideal candidate will have at least 2 years of experience and strong analytical skills. Team supervision and a meticulous work ethic are essential for this role, which offers a dynamic work environment and the chance to contribute to operational excellence.

Qualifications

• At least 2 years of relevant experience or open to fresh graduates.
• Ability to manage competing priorities.
• Good stakeholder management skills.

Responsibilities

• Process form registration and maintenance requests.
• Ensure compliance with SLA’s and KPI’s.
• Review operational processes for opportunities to simplify.

Skills

Meticulous attention to detail

Good communication skills

Analytical and problem-solving skills

Team supervision and motivation

Ability to multitask

Tools

MS Office Suite

Excel VBA

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

You will be part of Malaysia Hub supporting Corporate eServices operations.

Your key responsibilities include:

• Process form registration and maintenance requests with accuracy and within/ above established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore, subsidiaries and branches are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
• Ensure escalations are raised to the Team Head in Malaysia Hub and to the Singapore team on a timely basis, as required.
• Ensure all operational processes are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure error rate is within pre‑agreed acceptable thresholds. Drive the team towards continuous operational excellence – inculcate an environment of “Zero defects in processing” and “Do it the right the first time. Everytime” within the team.
• Continuously review operational processes to identify opportunities to “Eliminate / Simplify / Automate” (ESA). Discuss with Singapore team and implement accordingly.
• BCP / DRP – ensure full alignment with the Group’s BCP requirements to ensure continuity of services. Participate in BCP / DRP testing in line with Group requirements.
• Participate in projects and discussions with the Singapore team, as required.
• Assist with queries/escalation from other functions (Middle Office, Relationship Managers, subsidiary, Branches) to deliver quality service that exceeds customers’ expectations.
• Manage and train Junior and New staff to align their contribution to the team’s common goals.
• Timely preparation of reports for Team Lead’s Review.
• Provide support in ad‑hoc projects and tasks as directed by supervisor and Department Head.

Job Requirements

• At least 2 years of relevant experience. Fresh graduates with no prior experience are welcome to apply.
• Meticulous and diligent with an eye‑for‑details.
• Sound judgement and initiative.
• Ability to multitask, manage competing priorities and work under tight deadlines in a fast‑paced environment.
• Proven skills in supervising and motivating a team.
• Good analytical and problem‑solving skills with the ability to come out with innovative solutions.
• Ability to work independently with minimal supervision and as a team player.
• Good communication (written and oral) and interpersonal skills.
• Good stakeholder management.
• Proficient computer skills – suite of MS applications. Those with working experience with Excel VBA, Macros will have an added advantage.

Additional Requirements

• Develop
• Engage
• Execute
• Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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