Manager, ServiceNow Consultant

AIA Hong Kong; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology innovation hub in Kuala Lumpur is seeking a professional to manage the ServiceNow platform. You will be responsible for service availability, performance improvements, and platform customization. Ideal candidates have strong experience with ServiceNow ITSM modules and a proactive approach to system reliability. This role offers the chance to contribute to significant projects within a dynamic environment.

Qualifications

• Proven experience with the ServiceNow platform and ITSM/ITOM functionalities.
• Skilled in monitoring platform health and implementing performance improvements.
• Ability to collaborate effectively with project teams for customization.

Responsibilities

• Deliver change and ensure service availability of the ServiceNow platform.
• Support transitions and onboarding of new services and products.
• Conduct proactive performance improvement initiatives.
• Maintain technical design documents and operation manuals.
• Code review, change review, and deployment processes.

Skills

ServiceNow architecture understanding

ITSM module customization

Performance improvement initiatives

Dashboard creation

Security compliance

Job description

Overview

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:

• Support Transition
• New services and products onboarding
• Bug fix
• Enhancements
• Set-up, configuration, and day to day administration of the SNOW platform
• Including upgrades and regular patch deployments

• Bug fix and proactive performance improvement initiatives for Platform.
• System reliability and platform health
• Good understanding of ServiceNow architecture
• Experienced in customization for Catalogue and all ITSM modules.
• Experienced with creating ITSM/ITOM Reporting dashboards.
• Proactive monitoring and ensuring security compliance, user access controls.
• Building/Reviewing/Maintaining technical design documents, Operation Manuals.
• Code review and deployment, update sets creation. Change review and deployment.
• Update/configure business rules and Foundation Data as per business requirements.
• Experience in defining IRE rules, Discovery Patterns and CMDB Classes
• Expert understanding of CSDM
• Expert understanding and experience of Service Map and Dependency Map

• Collaborate with project teams for customization and configuration.

#LI-DNP

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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