Manager, Research Operations

Informa Plc; George Town; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading global technology firm is seeking a dynamic Manager of Research Operations to lead their research team in George Town, Malaysia. The ideal candidate will drive operational excellence by optimizing data acquisition and processing methodologies. You will ensure high-quality data deliverables while fostering a culture of collaboration. This role requires strong leadership skills and the ability to manage multiple projects effectively. Join a vibrant community with opportunities for professional growth and a commitment to ethical practices.

Benefits

Annual leave and birthday leave

Flexible personal benefits

Company-funded private medical cover

Career development opportunities on LinkedIn Learning

Volunteering opportunities with charity match funding

Qualifications

• Proven experience managing teams focused on data-related tasks.
• Strong leadership and stakeholder management skills.
• Excellent organizational and project management skills.

Responsibilities

• Lead and develop a team of Research Operations analysts.
• Design and implement resource optimization strategies.
• Oversee the delivery of high-quality data projects.

Skills

Team management

Data acquisition and processing

Stakeholder management

Organizational skills

Tools

Data tools and platforms

Job description

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business‑to‑business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology‑specific websites and more than 50 million permissioned first‑party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert‑led, data‑driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn.

Job Description

This role is based in our Menara Skymindoffice.

We are seeking a dynamic and experienced Manager of Research Operations to lead a high performing team of data‑focused research analysts. This role is critical in driving operational excellence by optimizing data acquisition, sourcing, processing, and collection methodologies. You will ensure the successful, on‑time delivery of high‑quality, centralized data deliverables while fostering a culture of continuous improvement and collaboration.

Key responsibilities

• Lead and develop a team of Research Operations analysts, ensuring expertise in data acquisition, sourcing, processing, and collection. Foster a culture of data‑driven decision‑making, critical thinking, and continuous improvement.
• Design and implement resource optimization strategies, including a capabilities decision matrix, to ensure the team’s skills evolve to meet changing business demands.
• Oversee the delivery of high‑quality, differentiated data projects that provide essential inputs for research and consulting deliverables. Standardize workflows, process maps, and training to enhance operational efficiency.
• Collaborate with the Data Architecture and Engineering team to ensure seamless integration with centralized data storage platforms and support platform optimization.
• Partner with Research & Data teams to plan, coordinate, and execute data deliverables, ensuring consistent delivery of high‑impact insights.
• Work with the Research & Analytics Leadership team to define and execute a team strategy focused on recruitment, development, engagement, and training.
• Refine operational processes in partnership with Operations Leadership, optimizing quality, efficiency, and cost‑effectiveness. Monitor and assess key KPIs to ensure alignment with business goals.

Qualifications

• Proven experience managing teams focused on data acquisition, sourcing, processing, and collection, with a strong understanding of data centralization and integration with storage platforms.
• Strong leadership and stakeholder management skills, with the ability to influence and collaborate across research, data, and technical teams.
• Familiarity with data tools, platforms, and technologies, with the ability to guide the team in handling data‑related tasks effectively.
• Experience in performance measurement and resource management, including setting KPIs, tracking productivity, and capacity planning.
• Excellent organizational and project management skills, with the ability to manage multiple data‑driven projects and meet tight deadlines.
• A data‑savvy mindset with a blend of operational and technical expertise.

Additional Information

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include

• Great community:a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match funding available too
• Career opportunity:the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out:annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world