Manager - Repossession & Operation (NPL & Recovery Dept)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consumer financing provider is seeking a Manager for the Repossession & Operation team in Kuala Lumpur. The role involves leading repossession efforts and operational improvements, managing team performance, and ensuring compliance with regulatory guidelines. The ideal candidate has over 8 years of experience in credit operations or NPL recovery. Join us to contribute to the collection results and refine customer service standards while shaping a fulfilling career path.

Qualifications

• 8+ years of experience in collections, credit operations, or NPL recovery.
• Strong knowledge of repossession procedures and NPL management.
• Familiarity with Malaysian legal frameworks and BNM guidelines.

Responsibilities

• Lead repossession and operational improvement initiatives.
• Manage daily operations, performance, and reporting.
• Enhance customer service standards and resolve complaints.

Skills

Knowledge of collections processes

Proven track record in managing teams

Analytical mindset

Change management experience

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Banking

Job description

Manager - Repossession & Operation (NPL & Recovery Dept)

The Manager is responsible for leading repossession and operational improvement initiatives to achieve departmental targets, enhance efficiency, ensure compliance, and support strategic planning and project implementation within the NPL & Recovery Department.

To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To manage unit /section repossession, and operation improvement staff in term of operational daily activities, performance and administration and daily and monthly reporting of performance / productivity to Head of Department or Senior Management.

To achieve unit / section repossession and operation improvement target set by Management - daily / weekly / monthly / quarterly / yearly and delivery good Collection result.

To ensure units overall contribution towards Non Performing Loan collection result to ensure minimization of impairment loss provision as provided in the company’s monthly, quarterly and yearly loss provision budget.

To assess staff collection knowledge and recommend for staff skill development program.

To relief other Section Head on operation support related matter to ensure operation running smoothly if require.

To increase customer service standard and ensure the resolution of customer complaint within stipulated timeline

To undertake any Management new direction and involve in project or any task list assigned by Management

To perform any ad-hoc task list / matters assign by Management.

Job Requirement:

Diploma or Bachelor's Degree in Business Administration, Finance, Banking, or any related discipline.

Minimum 8 years of relevant working experience in collections, credit operations, or non-performing loan (NPL) recovery, preferably within a banking or financial institution.

Strong knowledge of collections processes, repossession procedures, and NPL management

Proven track record in managing teams and achieving operational and collection performance targets.

Familiarity with Malaysian legal frameworks, Bank Negara Malaysia (BNM) guidelines, and financial institution operations related to credit and recovery.

Strong analytical mindset with the ability to interpret data and drive operational improvements.

Change management experience with a proactive and result-oriented approach to problem solving.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a manager / team lead?
• How much notice are you required to give your current employer?
• Do you have credit collections experience?
• How many years' experience do you have as a Credit and Collection Manager?
• How many years' experience do you have as a Collections and Repossessions Officer?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.